Customer Service Representative II

Fox FactoryFranklin Springs, GA
Onsite

About The Position

Entry to mid level role that guides customers and dealers professionally through the FOX experience. This role will be responsible for learning all the details of product line(s) and following company processes. Corresponds adeptly to customer inquiries via email, phone, and submitting/managing orders.

Requirements

  • Strong phone presence along with excellent listening skills and email etiquette are a must
  • Basic understanding of all order management processes
  • Ability to effectively use a CRM and deliver demos/ presentations
  • Strong organizational and follow up expertise
  • Creative problem-solving skills
  • Meticulous attention to detail and accuracy in customer orders/requests.
  • Flexibility and the ability to thrive in a fast-paced environment.
  • Intermediate to advanced MS Office expertise (emphasis on Excel)
  • Story telling capability
  • Ability to lift 45-50 lbs. if working an event
  • HS Diploma or GED
  • 2+ years of experience required
  • CS experience
  • Basic understanding of the bike industry, suspension and trends a plus

Responsibilities

  • Understanding customer needs, requirements and provide solutions for product, process, or services
  • Communicate effectively with customers via phone, email, web chat, fax
  • Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
  • Establish relations with customers and maintain ongoing relations with the dealers
  • Works with Small OE customers and Society of Automotive Engineers accounts
  • Assists smaller dealers and outside sales reps via assigned region
  • Processes new dealer applications / creates new accounts on all business platforms
  • Follow up leads with potential new customers
  • Possibility to work at local events and races

Benefits

  • competitive wages
  • employee discounts
  • Medical
  • Dental
  • Vision
  • Health Spending and Dependent Care Savings Accounts
  • Disability and Life Insurance benefit programs
  • 401k plan with employer matching
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service