Customer Support Representative

Walker Tape Co • West Jordan, UT

4d • Onsite

About The Position

Walker Tape® is hiring a Customer Support Representative to join our team! Walker Tape® is the industry leader in tapes and adhesives for hair replacement systems. Our company creates and customizes tapes and adhesives for just about any industry, particularly beauty. Walker Tape® was started in 1985, and we haven’t taken a break yet. Even though we've grown a lot in the last few years, we're committed to maintaining a close-knit team culture. Walker Tape® is an equal opportunity employer. We believe that diversity is an asset, and that diverse backgrounds, beliefs, and experiences are crucial to our success. Our goal is to develop a team of hardworking, sharp, and diverse individuals. We strive to make working at Walker Tape® an awesome experience. Our team is full of exceptional individuals who we genuinely value.

Requirements

• Bilingual or multilingual skills preferred.
• Excellent communication skills, both verbal and written, including active listening.
• Sales or outbound calling experience.
• Empathy skills to support the challenges of our diverse customers.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Pro-active problem-solving skills.
• Ability to manage challenging situations and conversations.
• Openness to coaching for professional success, as well as growth and development.
• High school diploma or equivalent.
• 2+ years customer service experience required.
• 1+ years call center experience required.

Responsibilities

• Interacts with customers via telephone and email.
• Establish rapport and demonstrate empathy with customers, making them feel valued.
• Strong sales and persuasion skills, with the ability to identify customer needs and offer suitable product solutions.
• Conducts outbound calls to current and potential customers to share product information, follow up on leads, and drive sales opportunities.
• Assisting customers with professionalism.
• Meeting/exceeding business metrics.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer.
• Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately.
• Track and report customer feedback
• Performs other duties as assigned.

Benefits

• 44 hours of paid time off upon hiring, with additional 60 hours after six-month anniversary.
• PTO schedule based on years of service.
• Conferences, trainings, and books for learning.
• Walker Tape® covers 90% of premiums for medical, vision, and dental insurance.
• Walker Tape® covers 100% of the premium for a $50,000 life insurance policy for the employee.
• $10,000 life insurance policy for spouse and each dependent.
• Voluntary Life Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Generous 401(k) retirement plan with employer contributions.
• Opportunities for bonuses from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED