Customer Support Representative

Custom Building Products • Logan Township, MI

3d

About The Position

The Customer Support Representative works in a busy, high-volume environment with continuous contact with internal and external customers. The role handles customer and distribution calls and emails about orders, order inquiries, pricing, and general product information; enters incoming orders received by phone, fax, email, and mail; and coordinates with manufacturing, logistics, and internal sales personnel about customer needs, shipping details, and product availability. The representative may also address customer complaints and should respond with empathy.

Requirements

• Demonstrated comprehensive customer-service experience and training in handling difficult customers, problem-solving, professional listening, and fact-finding techniques.
• Ability to perform required job duties accurately and efficiently.
• Strong organizational skills and the ability to learn quickly, prioritize work, and work independently in a fast-paced, high-energy environment.
• Typing speed of at least 50 words per minute.
• Effective oral and written communication skills, good math skills, a pleasant and professional manner, courtesy, and excellent interpersonal skills.
• High school diploma or equivalent.

Nice To Haves

• At least two years of experience in an ACD-equipped call center is preferred.
• Personal computer experience with word-processing and spreadsheet software is desired.
• Some college is preferred.

Responsibilities

• Handle calls and emails from internal and external customers and distribution contacts in a high-volume call center.
• Enter and process a high volume of incoming customer orders received by phone, fax, email, and mail.
• Respond to order inquiries, pricing questions, and requests for general product information.
• Contact manufacturing and logistics personnel regarding shipping details and product availability.
• Coordinate with the internal sales department about customer needs and procedures.
• Handle customer complaints with empathy.

Benefits

• Competitive wages
• Opportunity for advancement
• Medical, dental, and vision benefits
• Disability benefits
• Company-paid life and disability benefits
• Paid vacation
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED