Customer Support Representative

Magnera Corporation • Evansville, IN

9d

About The Position

The Customer Support Representative is the primary contact for customers’ questions, concerns, and issues. The role supports internal and external customers by responding to inquiries, processing orders accurately and promptly, and carrying out duties that help manage the customer experience. The representative monitors daily customer order reports and responds to issues that could affect on-time performance or service. The role partners with Sales and other functional areas to build customer relationships and meet customer expectations.

Most work is performed in an office environment, with some time on the plant manufacturing floor. The work environment includes frequent contact with others. The position requires prolonged sitting, frequent bending, stooping, and stretching, manual dexterity, the ability to distinguish letters, occasional lifting, and use of office equipment. The representative must also be able to manage multiple projects and deadlines.

Requirements

• College degree or relevant work experience.
• One year of customer care or related experience.
• Proficiency with Microsoft 365 applications and basic office equipment.
• Strong attention to detail and record-keeping skills.
• Excellent organizational and time-management skills.
• Critical thinking, problem-solving, and stress-management skills.
• Ability to gather, analyze, and interpret information, draw conclusions, and act accordingly.
• Ownership and accountability for daily tasks and issues.
• Professional verbal and written communication skills.
• Experience working with individuals from different professional backgrounds.
• Familiarity with CRM systems and practices.
• Ability to handle multiple projects and deadlines.

Responsibilities

• Process incoming calls, emails, and orders accurately and promptly using appropriate resources.
• Serve as a liaison between customers and the manufacturing plant.
• Manage customer expectations and keep customers informed according to department policies and procedures.
• Identify service risks and escalate them as needed.
• Work with Sales, Production Planning, and Distribution to exceed customer expectations.
• Communicate promptly by phone and email with internal and external customers about customer needs, order activity, and inventory levels.
• Maintain an empathetic, positive, and professional attitude when communicating.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed