Thai speaking Customer Support Representative (m,f) : Forex

Personalbüro U. Herrmann

5h•Remote

About The Position

We are seeking a Thai-speaking Customer Support Representative to assist clients worldwide. This role involves handling live support, email inquiries, account management, and technical troubleshooting for trading platforms. The ideal candidate will have previous experience with FX brokers and excellent communication skills, with the ability to work efficiently under pressure. This is a remote, self-employment position with a competitive remuneration package.

Requirements

Native / fluent in Thai, both oral and written.
Fluent in English (at least B2 level)
Previous experience working for FX brokers is mandatory
Excellent communication skills (both oral and written)
Able to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)

Nice To Haves

Previous experience in a similar position will be considered as a major advantage

Responsibilities

Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management and deal with all departments to resolve issues
Provide support and troubleshooting on Trading Platforms
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients, provide all relevant information to clients
Develop and maintain excellent relationships with prospective and existing clients
Contribute to team effort by achieving targeted results.