CUSTOMER SUPPORT REPRESENTATIVE (ONSITE M-F 8am-5pm)

RADIANS INC•Salt Lake City, UT

3h•Onsite

About The Position

The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

Requirements

Customer service background
Heavy customer service/data entry skills
Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Ability to multi-task and prioritize work on a daily basis

Nice To Haves

Experience in a safety products environment preferred
Experience with P21 is a plus
Bilingual (Spanish/English) a plus

Responsibilities

Answering customer calls, assisting, and/or directing them
Transferring calls that include special pricing to the Inside Sales or Inside Sales Account Representative
Maintaining product knowledge of our products and the competitive industry
Identifying and understanding key competitors in the industrial/safety channel
Participating in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution
Completing all phone call RMAs by the CS representative
Returning follow-up calls and voicemails by end of business if received before 3pm
Entering both positive and negative feedback received by customers with a task in P21
Communicating customer product requirements to Purchasing in a timely manner to minimize back orders.
Other duties as assigned