Customer Service Representative (M-F, $22 per hour)

UNITED DISTRIBUTORS GROUP•Savannah, GA

3d•Onsite

About The Position

The Customer Service Representative position primarily involves supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position involves dealing with customer payments, licenses, credits, and pricing, while also helping sales and delivery associates with any needs they may have pertaining to customers and deliveries. In addition to these roles, the customer service representative may fulfill some office duties.

Requirements

Must be 18 years or older
High school or vocational school diploma or GED equivalent required
Time Management
Proficient in Microsoft Office and other United technology
Proficient in use of calculator
Working knowledge of copiers, scanners, fax, and other office machines and equipment
Regular, reliable attendance required
Able to talk, hear and use telephone
Able to sit for extended periods
Able to use hands and fingers and use computer for extended periods
Specific vision abilities that include close vision
Able to occasionally lift supplies or materials (3-5 lbs or less)

Nice To Haves

Problem Solving
Professionalism
Relationships
Self Awareness
Conflict Management
Communication
Critical Thinking
Collaboration
Positive Attitude
Working As a Team
Flexibility / Multi-Tasking
Willingness to Learn

Responsibilities

Answer phone calls from customers, sales associates, and delivery associates and provide support
Provide backup for department co-workers as needed
Balance load sheets by verifying accuracy of inventory, matching payments to invoices, and verifying driver entries
Manage FINTECH, ESCROW, iCONTROL, GXS, and charge payments
Set up new customers and update customer licenses
Apply credits to customer’s accounts
Investigate pricing issues and make corrections
Bill leaker credit tickets
Bill sample requests
Perform data entry
Scan and process customer checks
Handle returned checks
Bill glassware requests
Bill beer cart requests
Order office supplies and maintain spreadsheets of inventory
Fulfill mail room duties
File customer and supplier invoices as required
Occasional billing of sales orders
Perform other duties as assigned