Customer Support Representative (DIP)

PBS Systems

18h • $21 - $23 • Remote

About The Position

The Technical Support Specialist at Dealer Image Pro (DIP), a division of PBS Systems, serves as the primary point of contact for clients, providing timely technical assistance and troubleshooting through email, SMS, and phone. The role calls for strong problem-solving skills, clear and professional communication, and a customer-focused approach to deliver a consistently high-quality support experience.

This is a fully remote position. Applicants must be based in the Central or Eastern Time Zone and have reliable internet access and a distraction-free work environment. The position reports to the Customer Support / Integration Manager (DIP).

Requirements

• Previous experience using Salesforce or a similar CRM.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent communication skills.

Responsibilities

• Maintain high customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, providing a consistent and supportive experience across channels.
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve service delivery.
• Use internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Document customer interactions and issue resolutions accurately in Salesforce to support transparency and knowledge sharing.

Benefits

• Professional development through continuous training, industry certifications, and career advancement pathways.
• Medical and dental coverage.
• Paid time off.
• A collaborative and supportive team environment.
• Employee recognition programs and performance-based incentives.
• Competitive compensation package and annual base salary.
• Additional performance incentives.
• Referral bonuses.
• Staff discounts with partners such as GM and Dell.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed