Peoples Bank Customer Support Representative

Peoples Bank•Bellingham, WA

4d•Onsite

About The Position

As a Customer Support Representative, you will provide new and existing customers with high quality service and specialize in assessing customer needs over the phone at our call center. Additionally, you will provide ongoing service pertaining to the Bank’s remote delivery channels (telephone, website, email, VRU and Mobile Banking) and provide our customers with a clear understanding of the technical aspects of different delivery channels.

Requirements

High School Diploma, G.E.D. or equivalent.
Enthusiastic about providing a high level of customer service.
Demonstrate commitment to providing consistent exceptional customer service, which includes cross-selling other bank products that would benefit our customers, when appropriate.
Experience with Outlook, Word, and Excel preferred.
Ability to perform multiple tasks simultaneously.
Strong interpersonal skills including professional etiquette and service mentality.
Skilled at business communication, both verbal and written.
Strong professional demeanor and high regard for confidentiality.
Ability to travel to other Peoples Bank locations and off-site for meetings and/or training as required.
Ability to model the Peoples Bank Mission, Vision, and Values.

Responsibilities

Providing our customers with a high level of service.
Answering in-bound telephone calls for existing and future customers.
Answering calls for the bank’s internal switchboard and routing calls appropriately.
Asking probing questions of callers to determine their needs quickly and efficiently.
Handling customer inquiries and account maintenance for personal and business accounts. Researching and customer follow-up may be necessary.
Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners.