Spanish-speaking Customer Support Representative (FinTech) | Lisbon

Twentoo • Lisbon, IA

1d • Onsite

About The Position

The Customer Support Representative supports Spanish-speaking merchants of an international financial technology company specialising in digital payments and point-of-sale solutions. The role handles enquiries by phone, email and chat, assists merchants with account setup and management, and provides support for payment products and services. The position is full-time and 100% on-site in Lisbon, Portugal, with rotational shifts Monday to Sunday between 15:00 and 00:00.

Requirements

• Native or fluent Spanish and English at B2 level minimum.
• Excellent communication and customer service skills.
• Good technical aptitude and basic troubleshooting abilities.
• Strong problem-solving skills and attention to detail.
• Comfortable using computers and digital customer support tools.
• Commercial awareness and willingness to identify upselling opportunities.
• Willingness to work on-site in Lisbon.
• Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00.

Nice To Haves

• Previous experience in Customer Support, Technical Support, Payments or FinTech.

Responsibilities

• Support Spanish-speaking merchants of an international financial technology company specialising in digital payments and point-of-sale solutions.
• Handle customer enquiries via phone, email and chat in a professional and friendly manner.
• Assist merchants with account creation, onboarding and general account management.
• Provide technical support for payment applications, card readers and related accessories.
• Resolve enquiries related to transactions, deposits, payment processing and activity reports.
• Support customers with product orders, logistics and delivery-related questions.
• Identify customer needs and recommend suitable products or services when appropriate.
• Document interactions accurately and collaborate with internal teams on complex cases.

Benefits

• Competitive salary paid in 14 instalments per year.
• Paid 10-working-day training programme.
• Health insurance from the first day of employment.
• Meal allowance of €7 per working day.
• 22 days of annual leave.
• Documentation support.
• Relocation support for candidates living far from the office, including airport pick-up, accommodation and relocation reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed