Spanish-speaking Customer Support Representative | Remote, Portugal

Twentoo • Lisbon, IA

7d • Remote

About The Position

The Customer Support Representative supports Spanish-speaking customers of a global entertainment streaming platform. The role assists with account management and billing enquiries, provides technical troubleshooting and guidance on platform-related questions, and works to resolve issues promptly while maintaining a positive customer experience. Complex issues are escalated to the appropriate teams. The position is 100% remote in mainland Portugal, with occasional office attendance when required, and involves rotational shifts, including weekends.

Requirements

• Fluent Castilian Spanish and English at B1 level minimum.
• Fluency in Basque, Catalan and Valencian, or Galician, alongside Castilian Spanish.
• Strong communication and customer service skills.
• Basic technical troubleshooting and digital literacy.
• Flexibility to work rotational shifts, including weekends.
• Based in, or willing to relocate to, mainland Portugal.

Nice To Haves

• Previous Customer Support or Technical Support experience is a strong advantage.

Responsibilities

• Support Spanish-speaking customers of a global entertainment streaming platform.
• Assist with account management and billing enquiries.
• Provide technical troubleshooting and guide customers through platform-related questions.
• Ensure timely issue resolution and a positive customer experience.
• Escalate complex issues to the appropriate teams.

Benefits

• Competitive salary paid in 14 instalments per year.
• Health insurance from the first day of employment.
• Meal allowance per day worked.
• Documentation support.
• Relocation support for candidates living far from the office, including airport pick-up, accommodation, and relocation reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed