Customer Support Representative

Optimal Wkfc Strategies dba Excel Personnel • Broomfield, CO

7d • $19 • Onsite

About The Position

TempToFT Customer Support Representative Temp to Hire / In-Office (NOT REMOTE) Position Overview: Seeking an experienced Customer Service / Sales Support individual to join the team. Must have the ability to prioritize different tasks while providing support to customers, helping the team to grow our drop-ship customer’s businesses. Seeking a problem solver with good time management skills who can conduct themselves with maturity due to the nature of the product lines. (Product lines are adult-themed.)

Requirements

• Seeking 1 or more years of experience with customer service and support, preferably in e-commerce (online orders) or retail.
• Strong written and verbal communication skills.
• Experience with Microsoft Office – proficient with MS Excel.
• High attention to detail and strong problem-solving skills.
• Ability to manage high ticket volume professionally.

Nice To Haves

• Experience supporting DTC (direct to customer) or online retail brands.
• Familiarity with ecommerce or similar platforms.
• Experience with order management systems (OMS) such as SAP, Magento, or FIxpoint.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve order issues including shipping delays, returns, exchanges, and refunds.
• Provide accurate product information and recommendations.
• Comfortable with the adult products industry.
• Able to handle sensitive information in a confidential manner.
• Can de-escalate and resolve customer complaints prof
• Track and update orders in the e-commerce platform.
• Process returns, replacements, and refunds according to policy.
• Partner with Sales, Administration, Purchasing, and Marketing teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed