Customer Support Representative – Bilingual $21.50/hour

Mary Kay•Town of Addison, WI

12d

About The Position

As a Customer Support Representative, you will support Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You will answer questions, resolve issues, provide guidance, and connect people with resources. Topics include orders, accounts, promotions, programs, and technology-related inquiries. The role involves working in a collaborative, fast-paced environment and building positive experiences and trust.

Requirements

High school diploma or equivalent.
Fluency in Spanish and English.
At least 3 years of customer service, customer support, contact center, retail, hospitality, banking, healthcare, or other customer-facing experience.
Strong verbal and written communication skills in English and Spanish.
Ability to navigate multiple systems while managing competing priorities.
Strong problem-solving and organizational skills.
Proficiency with Microsoft Office and other business applications.
Ability to maintain accuracy, confidentiality, and attention to detail.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Experience in customer support, customer service, contact center, or customer care environments.
Experience supporting customers through phone, chat, email, or social media channels.
Experience using CRM, contact center, or workforce management systems.
Passion for helping others and delivering exceptional service.
Adaptability and willingness to learn new products, systems, and processes.
Strong time-management and prioritization skills.
Ability to remain professional and solution-focused in a fast-paced environment.
Comfort balancing multiple responsibilities while maintaining a high level of service.

Responsibilities

Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media.
Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs.
Answer questions about consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities.
Research and resolve customer and consultant concerns while delivering a positive service experience.
Partner with internal departments to address complex requests and ensure timely resolution.
Accurately document customer interactions and maintain confidentiality of sensitive information.
Stay current on products, promotions, systems, policies, and procedures through ongoing training and development.
Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment.
Meet quality, service, and productivity expectations while delivering a positive customer experience.