Customer Support Representative - CSR

4Rivers Equipment LLC • Hobbs, NM

8d

About The Position

As a Customer Support Representative (CSR), you'll serve as a trusted advisor to customers by helping them maximize the performance of their equipment through parts, service, maintenance solutions, and ongoing support. This is an excellent opportunity for someone who enjoys working independently, building customer relationships, and making a direct impact on business growth.

Requirements

• High School Diploma or equivalent
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Industry knowledge or the ability to learn quickly
• Ability to work independently and manage priorities effectively

Nice To Haves

• Customer-focused and relationship-driven
• Self-motivated and results-oriented
• A strong communicator and active listener
• Professional, positive, and dependable
• Comfortable making decisions and taking initiative
• Eager to learn the equipment industry and grow their expertise
• Team-oriented with a strong work ethic

Responsibilities

• Develop parts estimates and customer quotes
• Identify and engage new customers
• Promote wear parts and seasonal product offerings
• Manage and maintain customer Parts On Site cabinets
• Collaborate with Parts Managers on promotions, customer needs, and growth opportunities
• Deliver urgent parts when needed to support customer uptime
• Work closely with Service Managers to develop service estimates and solutions
• Promote maintenance programs and inspection agreements
• Introduce customers to extended warranty and equipment protection programs
• Identify opportunities to expand service relationships and support customer equipment fleets
• Serve as a trusted point of contact for customers
• Develop and manage a customer call schedule within your territory
• Conduct proactive customer visits and follow-up communications
• Document customer interactions and submit timely call reports
• Maintain customer equipment and purchasing profiles
• Communicate customer concerns to leadership to ensure quick resolution
• Complete John Deere University CSR certification and ongoing professional development
• Achieve product support and customer success objectives

Benefits

• Low-deductible Medical, Dental, and Vision coverage
• 401(k) / ROTH IRA with Company Match and Profit Sharing
• Life and AD&D Insurance
• Generous Paid Time Off
• Volunteer Time Off
• Tuition Reimbursement
• John Deere University training and professional development
• Employee discounts through 4Rivers Equipment and ADP LifeMart
• Asset Investment Program
• Customized career paths and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED