CSR - Customer Service Representative

United Community Bank•Blairsville, GA

7d•$19 - $21•Onsite

About The Position

In compliance with established policies and procedures, the CSR performs a variety of high-quality customer service functions. The position is responsible for providing financial institution products and services to customers to fulfill their financial needs. Some daily functions include answering questions about United’s products and services, actively selling products and services in a courteous and professional manner, and representing the bank in a positive way at all times.

Requirements

High School diploma or equivalent
Successful completion of in-house training program
Interpersonal skills necessary to relate to and empathize with others
Good oral and written communication skills, as well as good selling skills
Ability to maintain a friendly, cheerful, and courteous demeanor throughout the workday
Ability to operate bank software programs
Operation of standard office equipment
Proficient keyboarding skills
Thorough knowledge of financial institution products and services
Must be able to pass a criminal background & credit check.

Nice To Haves

Experience in sales preferred

Responsibilities

Provide exceptional service to meet customers and prospective customer’s banking needs
Support existing customer relationships and maintain class-leading customer service relations
Provide account guidance including suggestions and other necessary information
Provide customers with account information and updates; answer policy questions accurately
Ensure all accounts are opened in accordance with established policies and procedures, records are maintained accurately, and accounts are entered on the bank’s computer system
Maintain a thorough knowledge of all banking products and services
Actively sell products and services based on United’s needs-based approach
Utilize tact and professionalism to resolve customer complaints
Open and maintain deposit accounts such as Individual Retirement Accounts and Certificates of Deposit
May be responsible for ordering job-related supplies
Answer customer inquiries
Assist other staff in serving customers, answering telephones and performing other duties as necessary
Fill out disputes and perform research on debit cards as well as order and hot card debit cards
Perform some file maintenance
Back-up to various retail banking roles
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.