Customer Service Representative (CSR)

Community Partners Savings Bank•Salem, IL

10d•Onsite

About The Position

Marion County Savings Bank, a division of Community Partners Savings Bank, is looking for a Customer Service team member to join our Salem, IL location! Community Partners is a $300 million asset mutual community bank with a focus on serving the communities, customers, and employees in all of our markets. If you are looking for a positive, family-oriented environment where work-life balance is important, apply to join our family! Customer Service Representatives are responsible for providing exceptional customer service with accuracy in all transactions. These transactions can include deposits, withdrawals, loan payments, money orders, cashier's checks, and cash advances. This service-oriented role also handles ATMs, and assists customers with stop payment orders, debit cards, and online banking issues. Maintaining and balancing a cash drawer with accuracy is critical to this position.

Requirements

High school diploma or equivalent
Cash handling experience required
Ability to maintain a high level of accuracy and professionalism
Maintain confidentiality
Excellent communication, multi-tasking, and problem-solving skills
Ability to handle people with tact, poise, and courtesy
Demonstrate integrity, being a team player, and respectful to customers and co-workers
Must be able to lift 50 lbs

Nice To Haves

Customer service experience preferred

Responsibilities

Provide exceptional customer service with accuracy in all transactions.
Process deposits, withdrawals, loan payments, money orders, cashier's checks, and cash advances.
Handle ATMs.
Assist customers with stop payment orders, debit cards, and online banking issues.
Maintain and balance a cash drawer with accuracy.