Customer Support Representative

Four Hands•Austin, TX

About The Position

Four Hands is seeking a highly professional, customer-focused Customer Support Representative to serve as a key point of contact for customers and help deliver a positive, consistent, high-touch service experience. As part of the Sales Operations team, this person will resolve inquiries, provide guidance, and support accuracy and operational continuity across the customer journey. The role requires sound judgment, pride in representing the brand, and the ability to balance efficiency with genuine customer care, including escalating complex issues to appropriate teams. Four Hands is a furniture and décor designer and wholesaler headquartered in Austin, Texas. Founded in 1996, the company has a team of more than 800 and serves trade customers including interior designers and large retailers. Four Hands describes its culture through values of honesty, excellence, responsibility, valuing the whole person, and enjoying the journey.

Requirements

At least 2 years of customer service experience in a customer-facing, professional environment.
Proficiency in Microsoft Office, particularly Outlook and Excel.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Strong verbal and written communication skills, including confidence engaging with a variety of customers.
Demonstrated judgment, initiative, and accountability in handling customer needs.
A proactive, customer-first mindset and ability to work independently and collaboratively.

Nice To Haves

Bachelor’s degree preferred.
Prior experience using CRM systems strongly preferred.

Responsibilities

Serve as an initial point of contact for Customer Service, providing a warm, polished, and professional experience by phone and email.
Assist customers with product, availability, pricing, order status, shipment tracking, order processing, and other service-related questions.
Monitor incoming calls, emails, and shared queues and address requests promptly and accurately in line with team goals and service levels.
Escalate complex issues to appropriate internal teams while maintaining clear communication and continuity for customers.
Partner with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and service continuity.
Document key information and communicate clearly internally to support smooth handoffs between teams.
Use CRM and other internal tools to document interactions, monitor open items, manage follow-ups, and provide a consistent customer experience.
Identify opportunities to improve the customer experience and share feedback with leadership.
Perform other duties as assigned in accordance with training and qualifications.
Uphold Four Hands’ Core Values and contribute as a member of the team.