Customer Support Representative

FIDELITONE • Elizabethton, TN

8d

About The Position

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype, and email systems. The role handles customer inquiries about delivery services, billing, service, and scheduling; researches and maintains orders; processes orders in internal and client systems; and assists with delivery and return scheduling. The position is based in Elizabethton, Tennessee, and pays $17.25 per hour.

Requirements

• High school diploma or equivalent.
• Typing skills.
• Computer proficiency with MS Office, including Excel, Outlook, and Word, and the internet.
• Highly detail-oriented, with a positive attitude and excellent communication skills.
• Willingness to work in a challenging, fast-paced environment.
• Flexibility to work a different shift when necessary.

Nice To Haves

• Previous customer service, call center, and/or data entry experience is preferred.
• Experience with warehouse management systems is helpful.

Responsibilities

• Receive incoming calls from clients and customers about delivery services, including billing, service, and scheduling inquiries.
• Place outbound calls using a script to provide delivery times or set delivery appointments.
• Communicate effectively with customers to maintain positive relationships.
• Use problem-solving skills while following company-provided guidelines.
• Research and maintain orders, including ETAs, damages, cancellations, delivery issues, and scheduling issues.
• Process orders and update internal specialized databases and client systems.
• Assist customers with scheduling and rescheduling delivery orders and return orders.
• Conduct delivery surveys as required by the client.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED