Customer Support Representative Tier 1

Access Communications • Yorkton, SK

7d • Onsite

About The Position

Access Communications is seeking an energetic, motivated, customer focused individual to join their team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, they offer competitive wages and a comprehensive benefits package. This is a full-time opportunity for a Customer Support Representative in Yorkton, SK. As a community owned co-operative, they pride themselves on putting their customers first and being available when they need them most. This means shifts can include days, evenings, and weekends.

Requirements

• Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
• Talent for handling a large number of calls efficiently and accurately in a busy environment.
• Continually striving to achieve targets and metrics.
• Ability to respond positively to constructive feedback.
• Ability to put into practice training received on basic troubleshooting.
• Capacity to quickly adapt to new processes, procedures, and technology.
• Minimum grade 12 education.
• Clear Criminal Record Check.

Nice To Haves

• Previous Call Centre experience is an asset but not required.

Responsibilities

• Saving the day by taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
• Using a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, and understanding their bill.
• Learning about products and services, including equipment like TiVo boxes, and teaching customers about them.
• Keeping up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
• Working a flexible schedule, including a combination of days, evenings, and weekends with open availability.

Benefits

• Great Salary – Starting at $22.88/ hour + Sales Incentives
• Outstanding Benefits Package, including Health, Dental and Vision
• Amazing competitive staff discounts on all services
• Company matched pension plan.
• Health and Wellness benefits
• Ongoing training and development opportunities with opportunities for career advancement.
• Volunteer Opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees