Customer Support Representative I

AltaMed • Montebello, CA

2d • Onsite

About The Position

Representative I, Customer Support (CSR I) is the front-line support to members, member advocates, and providers. The CSR I provides superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorization status, PCP changes, appeals and grievances, claims status, and requests for EOBs. The CSR I is expected to resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional, and timely manner.

Requirements

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience is required.
• Call Center or Health Care environment preferred.
• Bilingual in Spanish is required.

Nice To Haves

• Associate's or bachelor’s degree preferred.

Responsibilities

• Provides superior customer service to all incoming callers while assisting with their inquiries and requests.
• Handles calls including eligibility verification, authorization status, PCP changes, appeals and grievances, claims status, and requests for EOBs.
• Resolves and/or escalates inquiries/requests.
• Documents each call interaction in a clear, concise, professional, and timely manner.

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED