Customer Support Representative I

Neogen Corporation • Edmonton, AB

1d • Onsite

About The Position

The Customer Support Representative at Neogen plays a pivotal role in delivering exceptional service to our customers by responding to inquiries, troubleshooting issues, and ensuring smooth order processing. This position is designed as a career pathway, with clear progression from Level I to Level III. It provides an opportunity for individuals to develop and enhance their customer service skills, become proficient in Neogen products and services, and take on increasing responsibility and specialized tasks as they grow within the customer service organization.

Requirements

• High school diploma or equivalent required
• Proficiency with Microsoft Office Suite required
• Strong communication skills, including phone etiquette and written communication.
• Ability to handle customer inquiries professionally, with a customer-centric approach.
• Strong verbal and written communication skills.
• Ability to resolve customer issues efficiently and accurately.
• Ability to handle tasks with precision and minimal errors.
• Ability to work as part of a team and contribute to collective goals.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in customer service or office setting strongly preferred but not required.
• Experience with Salesforce preferred but not required.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Answer basic customer questions, including order status, sample submission, and results inquiries.
• Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems.
• Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues.
• Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office).
• Manage routine customer inquiries and escalate complex issues when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED