Customer Support Representative
Union Bank•Morrisville, VT
•Onsite
About The Position
Union Bank is looking for a driven and customer-focused individual to join our team as a Customer Support Representative. In this role, you'll be the first point of contact for customers seeking help with their banking needs, delivering exceptional service across phone, email, and chat platforms.
Requirements
- High school diploma or GED
- Ability to provide excellent customer service.
- General Math skills
- Strong organizational skills
- Detail-oriented
- Excellent communication skills with ability to be concise, clear, and consistent.
Nice To Haves
- Previous experience in customer service or banking is a plus
- Tech-savvy with a customer-first mindset
Responsibilities
- Respond to customer inquiries with professionalism and empathy
- Resolve issues related to accounts, transactions, and digital banking tools
- Maintain accurate records of customer interactions
- Collaborate with internal teams to ensure timely and effective solutions
- Uphold Union Bank’s commitment to excellence in every interaction
Benefits
- Generous Paid Time Off
- Health, Dental, and Life Insurance
- Partially paid Short and Long-Term Disability
- Company-matched 401K retirement account
- Bankers’ hours
- Paid Federal Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
