Customer Support & Quotes Coordinator

Xico Lighting•Woburn, MA

15h•Onsite

About The Position

Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records. This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts. The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.

Requirements

1–3 years of experience in administrative, inside sales support, or order processing roles.
Strong attention to detail and data accuracy.
Comfortable working in CRM systems (Salesforce experience preferred).
Organized and able to manage a steady volume of repetitive tasks.
Clear written communication skills.

Nice To Haves

Experience in lighting, electrical products, or construction is a plus but not required.

Responsibilities

Receive quote requests from sales agents via email.
Create opportunities in Salesforce.
Build quotations using approved price books and pricing scripts.
Select correct product codes, configurations, and quantities.
Review for accuracy before release.
Send completed quotations back to agents in a timely manner.
Maintain clean and complete opportunity records.
Ensure documentation is properly attached and organized.
Follow internal naming and tracking conventions.
Respond to basic product or order status inquiries.
Coordinate with engineering, production, or customer support when technical clarification is required.
Relay accurate information back to agents.
Assist with order entry when required.
Support general office administrative tasks.
Help maintain quoting templates and internal documentation.