Customer Support Coordinator
About The Position
Join a leading organization in the commercial building products and construction solutions industry. This company designs and manufactures customized building systems used across North America and is known for its commitment to quality, innovation, and customer success. If you enjoy solving problems, working with technical information, and helping customers in a fast-paced environment, this is a great opportunity to gain valuable industry experience with long-term potential. We are seeking a detail-oriented Customer Support Coordinator to support customers, installers, sales teams, and internal departments by processing orders, resolving issues, and ensuring projects stay on track. This role is ideal for someone with customer service experience in construction, manufacturing, building products, or a related technical industry.
Requirements
- 1+ year of customer service, customer support, order entry, or project coordination experience
- Experience working in construction, manufacturing, building products, industrial, or related environments
- Experience reading blueprints, construction drawings, or technical documentation
- Experience working with Bills of Materials (BOMs)
- Ability to identify and research parts using drawings and design documents
- Experience supporting field crews, installers, contractors, or construction projects
Responsibilities
- Process service and replacement part orders based on customer requests
- Enter and manage order and sales information accurately across multiple systems
- Respond to customer inquiries and provide timely issue resolution
- Receive and document customer concerns while initiating corrective action when needed
- Work directly with Engineering to identify and resolve product or field-related issues
- Support building installers by answering questions regarding parts, drawings, and job site needs
- Partner with Regional Sales Managers and customers to resolve service-related concerns
- Coordinate with internal departments to obtain and communicate information to customers
- Answer incoming calls and direct inquiries to the appropriate department
- Maintain accurate records and documentation
- Perform additional duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
