Customer Support Coordinator

Aston Carter•Sun Prairie, WI

4d•$22 - $24•Onsite

About The Position

Join a leading organization in the commercial building products and construction solutions industry. This company designs and manufactures customized building systems used across North America and is known for its commitment to quality, innovation, and customer success. If you enjoy solving problems, working with technical information, and helping customers in a fast-paced environment, this is a great opportunity to gain valuable industry experience with long-term potential. This role is ideal for someone with customer service experience in construction, manufacturing, building products, or a related technical industry.

Requirements

1+ year of customer service, customer support, order entry, or project coordination experience

Nice To Haves

Customer service experience in construction, manufacturing, building products, or a related technical industry

Responsibilities

Process service and replacement part orders based on customer requests
Enter and manage order and sales information accurately across multiple systems
Respond to customer inquiries and provide timely issue resolution
Receive and document customer concerns while initiating corrective action when needed
Work directly with Engineering to identify and resolve product or field-related issues
Support building installers by answering questions regarding parts, drawings, and job site needs
Partner with Regional Sales Managers and customers to resolve service-related concerns
Coordinate with internal departments to obtain and communicate information to customers
Answer incoming calls and direct inquiries to the appropriate department
Maintain accurate records and documentation
Perform additional duties as assigned