About The Position
We are conducting a paid research study to understand how customer support teams manage their daily workflows and utilize their technology. The goal is to identify friction points in standard support tools and discover areas for operational improvement, which will help shape better software solutions for high-volume support environments. Participants will engage in a 30-minute virtual interview, discussing their typical shift, the software tools they use, workflow bottlenecks, escalation processes, and their vision for an ideal support technology stack.
Requirements
- Active professional in a customer support or customer success role.
- Hands-on experience using standard helpdesk or ticketing software.
- Comfortable participating in a 30-minute virtual video interview.
- Able to clearly articulate workflow challenges and operational processes.
Nice To Haves
- Experienced customer support professionals who work directly with customer inquiries and ticketing systems.
- Support agents, customer success specialists, technical support engineers, and support team leads.
- Hands-on experience navigating complex support workflows on a daily basis.
Responsibilities
- Walk through your daily customer support workflow and ticket management routine.
- Describe the technology stack and software tools used to resolve customer issues.
- Detail specific bottlenecks or friction points in your current support process.
- Share your perspective on how support tooling could be improved to save time.
Benefits
- $105 one-time compensation
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
