Customer Support Parts Specialist

Technical Equipment Sales • Cincinnati, OH

1d • Onsite

About The Position

Technical Equipment Sales, a division of Morris Group, Inc., is seeking an ambitious and conscientious Customer Support Parts Specialist to work out of their Cincinnati, OH office. This role involves taking customer parts orders, providing advice and information, managing inbound calls and emails, supporting field service technicians, interacting with vendors, and managing the order process from start to finish. The specialist will utilize various resources to research machine parts and process return material authorizations.

Requirements

• 5 years of experience in a customer service role
• Ability to work successfully in a team
• Proven experience exhibiting strong organizational skills, good work ethics and proper time management
• Ability to prioritize while maintaining attention to detail
• Proficient in MS Office
• Ability to multi-task and work in a fast past environment

Responsibilities

• Take customer parts orders while providing advice and information regarding customer requests and questions
• Provide customer support regarding: Parts, quotations, order entry, tracking of shipments, and invoicing
• Manage a high volume of inbound calls & emails daily to provide technical part support to customers
• Support Field Service Technicians in researching and quoting parts
• Interact with vendors to gather pricing and availability of parts and to research part information not readily available in parts manuals or accessible in vendor online portals
• Manage the order process from first contact through order fulfilment, including providing updates to customers on the status of their orders
• Utilize machine tool manuals, online information, and vendor resources to research machine parts by model and serial number
• Process incoming Return Material Authorization (RMA) orders from Customers
• Submit necessary refund or adjustment requests to resolve credit balance
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed