Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS)

#twiceasnice Recruiting • Salt Lake, UT

6d • $23 - $24 • Onsite

About The Position

Our client in the industrial parts industry is looking for a Customer Support /Order Entry Specialist to join their team in Salt Lake City, Utah. In this role, you will manage customer inquiries with a professional and courteous demeanor and process orders received via phone, fax, email, or in person. The ideal candidate will have prior customer support experience and excellent organizational skills. While a mechanical aptitude is a plus, our client believes they can train anyone with the right initiative to be successful in this role. This is a great opportunity to build a long-term career with a stable company known for its great culture and long-tenured team members.

Requirements

• 1+ years of customer support or customer service experience required
• Tech-savvy and comfortable learning new software is required
• Ability to work 100% on-site is required

Nice To Haves

• Mechanical Aptitude

Responsibilities

• Assist customers with product inquiries and order placement
• Recommend products based on customer needs
• Accurately enter and process customer orders
• Monitor and follow up on order statuses
• Build strong relationships with customers
• Respond to inquiries promptly and professionally
• Process returns and exchanges
• Maintain accurate and legible customer records
• Collaborate with other departments to fulfill customer needs
• Stay informed on new products, vendor updates, and industry trends

Benefits

• Medical/Dental (no cost for employees)
• Vision
• Life Insurance
• 401K w/ Match
• PTO
• Annual Profit Sharing ($4,000-$4,500)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed