Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS)
About The Position
Our client in the industrial parts industry is looking for a Customer Support /Order Entry Specialist to join their team in Salt Lake City, Utah. In this role, you will manage customer inquiries with a professional and courteous demeanor and process orders received via phone, fax, email, or in person. The ideal candidate will have prior customer support experience and excellent organizational skills. While a mechanical aptitude is a plus, our client believes they can train anyone with the right initiative to be successful in this role. This is a great opportunity to build a long-term career with a stable company known for its great culture and long-tenured team members.
Requirements
- 1+ years of customer support or customer service experience required
- Tech-savvy and comfortable learning new software is required
- Ability to work 100% on-site is required
Responsibilities
- Assist customers with product inquiries and order placement
- Recommend products based on customer needs
- Accurately enter and process customer orders
- Monitor and follow up on order statuses
- Build strong relationships with customers
- Respond to inquiries promptly and professionally
- Process returns and exchanges
- Maintain accurate and legible customer records
- Collaborate with other departments to fulfill customer needs
- Stay informed on new products, vendor updates, and industry trends
Benefits
- Medical/Dental (no cost for employees)
- Vision
- Life Insurance
- 401K w/ Match
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
