Customer Support Order-Entry Representative
Levata•Chicago, IL
•$21 - $22•Onsite
About The Position
Levata is seeking a Customer Service/Order Entry Representative to join their Customer Service team. This role will focus on maximizing customer satisfaction by resolving all issues in a timely and professional manner via phone and email. The ideal candidate is passionate about servicing customers, thinks critically, pays attention to details, and enjoys working in a fast-paced, customer-focused environment.
Requirements
- High school diploma or equivalent required.
- 2 years’ experience in a related field
- Detail oriented
- Strong computer skills
- Strong communication skills
- Comfortability in a Fast-paced environment
- Ability to work independently
Nice To Haves
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Responsibilities
- Accurately enter and manage customer orders
- Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
- Communicate with Account Executive regarding their customers’ accounts
- Process and track RMAs
- Process Customer Credit Requests
- Escalate issues as needed
Benefits
- medical
- dental
- vision
- life
- flexible spending
- 401k
- holiday and paid time off
- parental leave
- pre-tax transit program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
