Customer Support - Loan Analyst

UFS LLC• Remote, US,

1d•$65,000 - $75,000•Hybrid

About The Position

As part of a diverse and skilled Customer Support team, you will be tasked with providing banking application support to Navanta bank customers. You’ll answer questions via phone and e-mail about banking applications and functions, issue resolution and training. The ideal candidate will have a background within the banking industry and experience with banking application software. This position works under the leadership of the Customer Support Manager and VP of Customer Experience and in collaboration with other teammates across the company.

Requirements

Strong analytical and troubleshooting abilities
Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it
Understanding of item processing or the capacity to learn
Extremely comfortable working with computers and a variety of computer applications
Excellent verbal and written communication skills
Ability to work without direct supervision
Ability to manage multiple tasks and projects with accuracy and attention to detail
Ability to work effectively with deadline demands
Take ownership and accountability, in order to follow problems through to resolution
Motivated, independent learner
Ability to work in a team-oriented, collaborative environment
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent

Nice To Haves

Three (3) years prior experience in bank/financial industry desired
Three (3) years prior experience in direct client support desired
Prior experience with Fiserv Premier Loan Core banking software desired

Responsibilities

Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support.
Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
Assists in implementation of new software releases for applications responsible for supporting bank processing
Documents resolutions in a central location for knowledge sharing internally and with customers
Participates on bank conversion/merger/acquisition teams as needed
Assists with Major Projects and Initiatives as assigned
Participates in assessments, project planning and client meetings
Works with third party vendors on behalf of customers
Analyzes and evaluates service requests to identify trends and make recommendations
Other duties as assigned