Customer Support Lead
About The Position
In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development? Our answer is Sazabi: the AI-native observability platform for fast-moving engineering teams. Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers. We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.
Requirements
- Strong technical intuition—you can debug issues, not just route tickets
- Excellent communication skills (clear, fast, empathetic)
- High ownership: you don’t drop problems, you solve them
- Comfort working directly with developers and understanding their workflows
- Ability to thrive in ambiguity without rigid support processes
Nice To Haves
- experience in devtools support or early-stage startups
- You’re excited about Twitter and agents!
Responsibilities
- Be the front line of Sazabi: helping users get value fast
- Debug real customer issues using Sazabi itself
- Turn user pain into product insights and improvements
- Build lightweight systems for support, onboarding, and success
- Create documentation, guides, and content that scale support
- Work closely with engineering to resolve issues and ship fixes
Benefits
- Competitive salary and equity
- Free lunches (in-office only)
- Health, dental, and vision insurance
- Unlimited paid time off
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
