Customer Support Intern

Ericsson•Plano, TX

11d•Onsite

About The Position

The Customer Support and Repair Engineering Intern will support Ericsson’s customer support and repair team in improving network support, repair processes, operational efficiency, and customer experience. The position provides an opportunity to apply telecommunications engineering knowledge in a real-world customer support engineering environment while developing practical skills in artificial intelligence, automation, data analysis, troubleshooting, and process improvement.

Requirements

Currently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network Engineering, or a related technical discipline.
Interest in telecommunications networks, customer support, repair operations, service assurance, or technical troubleshooting.
Demonstrated interest or experience in AI, automation, scripting, data analysis, or workflow improvement.
Familiarity with one or more programming or automation languages such as Python, JavaScript, SQL, PowerShell, or equivalent tools.
Ability to analyze technical information, identify patterns, and communicate conclusions clearly.
Strong problem-solving skills, curiosity, initiative, and willingness to learn.
Ability to work collaboratively with technical and non-technical stakeholders.
Strong written and verbal communication skills in English.
Ability to work from or regularly attend the Ericsson office in Plano, Texas, as required by the team.
2.7+ GPA or equivalent
Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op
Available for a full-time internship for 12 week

Responsibilities

Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
Assist with repair, incident, problem, and service-support processes.
Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
Develop or enhance automation solutions for repetitive support and repair activities.
Explore practical applications of AI, machine learning, and intelligent automation in customer support operations.
Assist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.
Maintain accurate technical documentation, dashboards, work instructions, and process records.
Support continuous-improvement initiatives within the Verizon customer support and repair organization.
Collaborate with engineering, operations, supply, quality, and customer-facing teams.
Prepare summaries, presentations, and recommendations for stakeholders.
Participate in team projects and other activities assigned by the manager or mentor.