IT Support Intern

Vivie Career•Alexandria, MN

4d•Onsite

About The Position

As an IT Support Intern, you’ll gain real-world experience by supporting Vivie’s technology infrastructure and end users. You’ll work closely with our IT team to troubleshoot hardware and software issues, assist with system maintenance, and help optimize our help desk operations. Whether setting up devices or learning IT best practices, you’ll play a meaningful role in keeping our team connected, supported, and ready to serve.

Requirements

High school diploma required
Interest in pursuing a career in IT or technology support.
Strong communication skills and a willingness to learn.
Basic knowledge of computer hardware, software, and troubleshooting.
Ability to follow instructions and take initiative on assigned tasks.
Ability to pass state mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to ensure effective communication with team members and visitors.

Nice To Haves

college coursework in IT, Business, Administration, or related fields preferred.

Responsibilities

Assist in troubleshooting basic hardware, software, and network issues.
Respond to support requests via phone, email, or in-person and escalate complex issues as needed.
Help configure and install new computers, software, and peripherals for staff and new hires.
Maintain up-to-date asset and inventory records.
Contribute to the organization and maintenance of internal IT documentation, user guides, and system processes.
Support special initiatives and gain exposure to real-time IT operations while applying best practices in data protection and IT security.
Learn and use ticketing software to track issues, prioritize tasks, and maintain a responsive support experience for users.
Other duties as assigned.