Copy of Customer Support Golf Representative

Auxillium LLC•La Junta, CO

7h•Onsite

About The Position

Our client, a sports technology firm dedicated to customer satisfaction and enjoyment, is seeking an enthusiastic team player to enhance their exceptional customer service and technical support team. In the role of Consumer Support Representative, you will assist customers, oversee case management and resolutions, monitor orders, suggest additional products when suitable, and uphold a high standard of customer service.

Requirements

A minimum of two years of golf experience is required.
Knowledge of technical support, application support, or gaming.
Technical proficiency with computers/mobile devices, software & iOS.
Excellent critical thinking skills, problem-solving, and strategic thinking abilities.
Working knowledge of mobile applications and/or gaming and support devices.
Maintain a high degree of accuracy and great attention to detail.
Communicate effectively, professionally, clearly, and courteously with customers.
General knowledge of golf terminology and/or familiarity with the sport.
Ability to work in a fluid and ever-changing situations.
Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.

Nice To Haves

Customer service & knowledge of the golf industry or game preferred.

Responsibilities

Handles a high volume of incoming calls from Golf Accounts and Consumers.
Responds to product-related questions and sets up return authorizations for warranty and non-warranty issues.
Builds and fosters relationships with accounts and consumers by exceeding customer expectations on every call.
Handles an average of 100 incoming account/consumer calls per day, exceeding customer expectations on each interaction.
Explains the features and benefits of the clients past and current product lines.
Troubleshoots and resolves issues with product installation, general troubleshooting, and application assistance over the phone or by email.
Stays abreast of industry current events and trends.
Utilizes efficiencies in multi-tasking to operate simultaneously in Zendesk, Salesforce, Outlook, and Intranet-based tools.
Takes on special projects and training as assigned, and completes those projects with thoroughness and accuracy.
Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.