Customer Service Representative (copy)

Sila Services • Augusta, ME

1d • $20 - $23 • Onsite

About The Position

Dave's World is one of the largest and fastest growing heating, cooling, and plumbing companies in Maine. This role involves cheerfully answering the phone, assisting customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Nice To Haves

• Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Benefits

• Bonuses
• Deliver Wow Service
• Honesty and Integrity
• Empathy
• Resourceful
• Attention to Detail
• Happiness
• Committed to Growth and Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed