Customer Service Representative

Camp Green Dog•Ridgeland, SC

13d•Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Camp Green Dog, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you’re the right candidate, we’d love for you to join our team!

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village.
Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
Dog Lover: Passion for working with animals a must!

Nice To Haves

Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount.

Responsibilities

Greet pets and their humans cheerfully upon arrival.
Answer phone calls and emails with a positive attitude, providing helpful information about boarding, grooming, and daycare services.
Provide basic information about pet care and resort policies to clients.
Schedule appointments and manage reservations.
Assist with check-ins and check-outs, ensuring pets have everything they need.
Check dogs into daycare, boarding, and grooming.
Contact veterinarians to obtain vaccine or other needed information regarding pets.
Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
Communicate with grooming and kennel staff regarding dogs and their needs.
Escort dogs to play areas/kennels/etc.
Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
Keep the desk, papers, etc. clean and organized.
Be thoughtful of the appearance of the office and yourself through the eyes of our clients.