Customer Support/External Liaison
About The Position
For forward-thinking administrators and educators, opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s more than 203,000 school-aged children. The District seeks leaders who have a passion for working with schools, principals and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us? Job Summary Provides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade. For the Charter Schools Office, provides information to families and the public regarding charter school operations. Responds to charter school related concerns and complaints, and performs administrative tasks. Works closely with School Advisory Councils in Renaissance Charter Schools to support their development and school engagement.
Requirements
- Demonstrated knowledge of methods and techniques associated with effectively addressing numerous inquiries.
- Demonstrated knowledge of office principles, practices and procedures.
- Demonstrated ability to maintain a log of the inquiries received.
- Demonstrated ability to interact with the public.
- Demonstrated ability to maintain records and prepare reports.
- Ability to learn and explain the personnel policies and practices of the School District.
- Ability to use computer applications, including Microsoft Word and Excel.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships.
Responsibilities
- Interacts with District personnel and the public to address issues related to the application process; responds with efficiency and effectiveness to the information request.
- Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the administrator.
- Interacts with various functional areas to attain viable solutions to problem situations.
- Participates in special projects as assigned by conducting research to gather pertinent information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
