Customer Liaison

BOGE Rubber & Plastics • Hebron, KY

8d • Onsite

About The Position

Liaison with customers regarding scheduled requirements and shipments. Receives customer EDI releases. Monitors accuracy of same through SAP system. Enters manual orders (hard copy or fax) into SAP system. Handles customer shipment inquiries and communicate requirements throughout the organization. Informs customers of production/shipment shortfalls as they occur. Communicate with customers verbally and through electronic systems such as DDL. Notifies customers of shipments through ASN (Advanced Shipment Notification) in the EDI system. Fax ASN’s to other customers as required.

Requirements

• Bachelor’s Degree or equivalent from four year college, university and five years related experience in a manufacturing environment.
• Ability to write clear and concise reports and general business correspondence.
• Ability to effectively communicate, present information and respond to questions from groups of management, associates, customers, suppliers, and public.
• Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Maintain the following reports: ASN Summary Report (monthly), Flash Projection Report (monthly), Firm Order Flash Report (monthly), On Time Delivery Performance/Excess Freight (monthly).
• Review Daily Trend Report with production specialist before issuance of monthly final. This must be balanced with the ASN Report and Delivery and Return Report.
• Track and record excess outbound freight for customer shipments. Submit with On Time Delivery Performance / Excess Freight Report (monthly).
• Participant in APQP process as assigned by logistics manager.
• Work closely with all departments to ensure smooth, timely launch of programs.
• Participate in production meetings.
• Advise materials and/or production group of any immediate changes to the shipping plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level