F100 Hot Section Customer Support Engineer (Onsite)

RTX•East Hartford, CT

27d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The successful candidate will support F100 hot section engineering investigations, daily responses to technical questions and field communications. Occasional travel will be required to support the Analytical Condition Inspection (ACI) and Deep Look parts forecasting processes. Travel may also be required for field investigations and F100 site familiarization (approx. 10-15%). The position requires close coordination with other Customer Support Engineers (CSEs), the integrated product team including Engineering, as well as Field Service Representatives supporting customers and suppliers around the world. Support F100 Technical Order manuals changes for hot section hardware (assembly, disassembly, inspection, and repair). Manage and track schedules for F100 Deficiency Reports (investigations) to ensure on-time delivery. The candidate must have good interpersonal and communication skills (written and verbal). The ideal candidate would have excellent presentation skills in order to present technical issues and propose solutions during both internal and customer meetings. Must be able to perform multiple tasks while working independently.

Requirements

BA/BS degree in Engineering or related field is required, or an advanced degree in a related field is required.
A minimum of 2+ years of jet engine experience required.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Technical familiarity with engineering blueprints and ability to read engineering drawings.
Knowledge of Air Force Technical Orders.
Familiarity with jet engine hardware, maintenance or operations and F100 assembly/disassembly process.
Excellent communication skills and ability to coordinate activities across groups/departments.
Effective use of Microsoft Office.

Responsibilities

Support F100 hot section engineering investigations, daily responses to technical questions and field communications.
Occasional travel will be required to support the Analytical Condition Inspection (ACI) and Deep Look parts forecasting processes. Travel may also be required for field investigations and F100 site familiarization (approx. 10-15%).
Close coordination with other Customer Support Engineers (CSEs), the integrated product team including Engineering, as well as Field Service Representatives supporting customers and suppliers around the world.
Support F100 Technical Order manuals changes for hot section hardware (assembly, disassembly, inspection, and repair).
Manage and track schedules for F100 Deficiency Reports (investigations) to ensure on-time delivery.