Customer Service Support Representative - Onsite

Labcorp • South Bend, IN

1d • Onsite

About The Position

Labcorp is seeking an on-site Customer Service Representative to join its team in South Bend, Indiana. The representative serves as a liaison between Labcorp, its customers, and patients, handling requests and questions through calls and online channels. The role also supports accurate and timely communication of test results, review of test forms, and administrative record management while helping improve customer satisfaction and business performance.

The work schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., with rotating weekends. The position requires working in a fast-paced production environment, meeting established turnaround times, and flexibility to work overtime or other shifts based on business needs.

Labcorp describes opportunities for growth, continuous learning, and professional challenges. Employees regularly scheduled for 20 or more hours per week are eligible for comprehensive benefits, subject to the stated schedule-based exceptions.

Requirements

• High school diploma or equivalent.
• At least 3 months of customer service experience.
• Proficiency with Microsoft Office programs.
• A high level of professionalism and a strong customer service orientation.
• Ability to work independently and within a team environment.
• Strong attention to detail and ability to prioritize and multitask.
• Ability to work in a fast-paced production environment and meet established turnaround times.
• Strong written and verbal communication skills.
• Ability to handle the physical requirements of the position.
• Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

• Associate's degree.
• At least 3 months of experience in a contact center or call center environment.
• At least 3 months of healthcare industry experience, such as in a physician's office or hospital.
• Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

• Act as a liaison between Labcorp, its customer base, and patients.
• Resolve routine customer requests about products or services through inbound or outbound calls or the Internet.
• Communicate with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire about, clarify, and confirm customer requirements and understanding of solutions.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp products and services.
• Use multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Provide administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Benefits

• Medical insurance for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• Dental insurance for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• Vision insurance for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• Life insurance for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• Short-term and long-term disability coverage for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• 401(k) plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to stated schedule-based exceptions.
• Tuition reimbursement for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.
• Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week, subject to stated exceptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED