Customer Service Representative - Onsite

Rodenhiser Home Services Inc•Holliston, MA

4d•$45,000 - $65,000•Onsite

About The Position

We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Requirements

Highly motivated – friendly, composed, and confident on the phone.
Detail-oriented, organized, and able to handle multiple priorities.
A problem solver with analytical skills.
A great communicator with strong verbal and written communication skills.
IT competent: proficient with computer and phone systems.
High school education or equivalent.

Nice To Haves

Two years’ proven track record in customer service, preferred.

Responsibilities

Convert incoming client requests into booked service appointments.
Respond to client requests via phone, text and email, resolving issues and promoting the brand.
Collaborate with field and office teams to create seamless service experiences.
Participate in training to boost booked calls.
Maintain and update client database with complete and accurate information.
Make outbound calls.
Be available for On-Call duties.