Customer Service Representative - Onsite

S R International • Phoenix, AZ

8h • Onsite

About The Position

This position provides customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access. The role involves processing and verifying records requests, researching claim records, handling incoming mail, creating and issuing invoices for records requests, following up on outstanding payments, and updating the Claims Division database. The representative will also participate in Arizona Management System (AMS) activities and utilize computer knowledge, particularly Google Suite (especially Google Sheets), for daily tasks.

Requirements

• Customer service skills
• Ability to process and verify records requests
• Experience researching claim records using database systems, microfiche, and microfilm
• Mail handling skills
• Invoicing and payment collection skills
• Database maintenance skills
• Familiarity with Arizona Management System (AMS) activities
• Computer knowledge
• Proficiency in Google Suite (especially Google Sheets)

Nice To Haves

• Call center experience

Responsibilities

• Provide customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access.
• Process and verify records requests to ensure appropriate permission and party interest before granting access.
• Research claim records using database systems, microfiche, and microfilm.
• Receive, date stamp, and distribute incoming mail to appropriate departments.
• Create and issue invoices for records requests, including calculating payment amounts and collecting payments.
• Follow up on outstanding payments by sending invoices and payment request letters.
• Update and maintain the Claims Division database with relevant information.
• Participate in Arizona Management System (AMS) activities, including daily huddles and staff meetings.
• Utilize computer knowledge and Google Suite (especially Google Sheets) to perform daily tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed