Customer Service Representative - Onsite

S R INTERNATIONAL INC • Phoenix, AZ

14h • Onsite

About The Position

This position is for a Customer Service Representative in the Claims Division, located in Phoenix, AZ. The role involves providing customer service and assistance to various parties regarding claims and file access. Responsibilities include processing records requests, researching claim records, managing incoming mail, creating and issuing invoices, following up on outstanding payments, and maintaining the Claims Division database. The role also requires participation in Arizona Management System (AMS) activities and utilizing computer knowledge, particularly Google Suite (especially Google Sheets).

Requirements

• Provide customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access.
• Process and verify records requests to ensure appropriate permission and party interest before granting access.
• Research claim records using database systems, microfiche, and microfilm.
• Receive, date stamp, and distribute incoming mail to appropriate departments.
• Create and issue invoices for records requests, including calculating payment amounts and collecting payments.
• Follow up on outstanding payments by sending invoices and payment request letters.
• Update and maintain the Claims Division database with relevant information.
• Participate in Arizona Management System (AMS) activities, including daily huddles and staff meetings.
• Utilize computer knowledge and Google Suite (especially Google Sheets) to perform daily tasks.

Nice To Haves

• Apply call center experience to best support customer service functions.

Responsibilities

• Provide customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access.
• Process and verify records requests to ensure appropriate permission and party interest before granting access.
• Research claim records using database systems, microfiche, and microfilm.
• Receive, date stamp, and distribute incoming mail to appropriate departments.
• Create and issue invoices for records requests, including calculating payment amounts and collecting payments.
• Follow up on outstanding payments by sending invoices and payment request letters.
• Update and maintain the Claims Division database with relevant information.
• Participate in Arizona Management System (AMS) activities, including daily huddles and staff meetings.
• Utilize computer knowledge and Google Suite (especially Google Sheets) to perform daily tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed