Customer Service Representative - Onsite
About The Position
The Customer Service Representative 2 works at multiple sites in Tucson, Arizona, and provides customer assistance in person and by phone. The role handles customer questions and complaints, processes service requests and transactions, and provides services related to licenses, registrations, titles, permits, or program eligibility. It also involves documenting interactions, resolving billing or service issues, researching customer concerns, and handling payments and deposits. The position is onsite and intended for local candidates who can interview in person and start within two weeks of an offer. The contract is listed as lasting until 06/30/2027. The pay rate is $16 per hour, with overtime available. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week. The role may involve handling sensitive or confidential information.
Requirements
- Prior customer service experience.
- Ability to follow established guidelines and procedures.
- Strong problem-solving skills to handle difficult customer complaints and issues.
- Must pass a background check and drug screening through HireRight.
- Must be a local candidate, available for in-person interviews, and able to start within two weeks of an offer.
- Must specify current location on resume.
Nice To Haves
- Bilingual Spanish/English skills.
Responsibilities
- Interact with customers in person or by phone to provide product or service information and resolve inquiries or complaints.
- Process requests such as orders, account cancellations, and service changes.
- Provide services related to licenses, registrations, titles, permits, or program eligibility.
- Record and maintain details of customer interactions, transactions, and actions taken.
- Resolve billing or service complaints by processing refunds, exchanges, or bill adjustments.
- Complete and process forms and service orders using computers.
- Refer unresolved issues to appropriate departments for further investigation.
- Determine service charges, collect payments or deposits, and arrange billing.
- Contact customers regarding inquiries, claim results, or adjustments.
- Use discretion when releasing information and resolve complex customer service issues.
- Research and analyze procedures to resolve customer concerns.
- Handle monetary transactions, reconcile cash, prepare deposits, and transmit funds to a bank or state treasurer.
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What This Job Offers
Education Level
No Education Listed
