Customer Service Representative - Onsite

S R INTERNATIONAL INC•Flagstaff, AZ

1d•Onsite

About The Position

This is a Customer Service Representative position located in Tucson, AZ, with multiple onsite work locations. The contract is expected to last until June 30, 2027. The role involves interacting with customers in person or by phone to provide information, resolve inquiries and complaints, and process various requests such as orders, cancellations, and changes to services. Responsibilities also include providing services related to licenses, registrations, titles, permits, or program eligibility, as well as recording customer interactions and transactions. The representative will handle billing adjustments, complete forms, and refer unresolved issues to appropriate departments. Additionally, the role involves determining service charges, collecting payments, arranging billing, and contacting customers regarding inquiries or adjustments. The position requires using discretion to release information and solve complex customer service issues, conducting research, and handling monetary transactions including reconciling cash and preparing deposits.

Requirements

Ability to follow established guidelines and procedures.
Strong problem-solving skills to handle difficult customer complaints/issues.
Prior customer service experience.
Must pass background check and drug screening (HireRight).
Must be local and available for in-person interviews and quick start.
Must be available to start within 2 weeks of offer.

Nice To Haves

Bilingual (Spanish/English preferred).

Responsibilities

Interact with customers in person or by phone to provide information about products/services and resolve inquiries or complaints.
Process requests such as orders, account cancellations, and changes to services.
Provide services related to licenses, registrations, titles, permits, or program eligibility.
Record and maintain details of customer interactions, transactions, and actions taken.
Resolve billing or service complaints by processing refunds, exchanges, or bill adjustments.
Complete and process various forms and service orders using computers.
Refer unresolved issues to appropriate departments for further investigation.
Determine service charges, collect payments or deposits, and arrange billing.
Contact customers regarding inquiries, claim results, or adjustments.
Use discretion to release information and solve complex customer service issues.
Conduct research and analyze procedures to resolve customer concerns.
Handle monetary transactions, reconcile cash, prepare deposits, and transmit funds to bank or state treasurer.