IT Support Engineer - Onsite

Wired Technology Partners•Chicago, IL

1d•$60,000 - $75,000•Onsite

About The Position

Wired Technology Partners is seeking an Onsite Support Engineer to provide hands-on IT support for K–12 school districts in Chicago, Illinois. This highly visible, relationship-driven role supports teachers, staff, and administrators by maintaining reliable classroom and office technology, resolving issues promptly, and communicating clearly. The work includes device troubleshooting, account support, and basic network, printer, and classroom technology support. The engineer documents environments, follows ticketing and time-tracking processes, and partners with the remote service desk and senior engineers on escalations and projects. This is an in-person role. The position also involves proactive maintenance, security best practices, device and site documentation, and occasional after-hours support for events, testing windows, maintenance, or special projects. Strong customer service and minimizing disruption to instruction are central to the role.

Requirements

At least 2 years of hands-on IT support experience in helpdesk or onsite support.
Strong troubleshooting ability across endpoints, peripherals, and core productivity tools.
Comfort working in a fast-paced environment with frequent context switching and competing priorities.
Excellent communication skills with non-technical users; patient, calm, and service-oriented.
Ability to work independently onsite while collaborating with a remote team.
Ability to lift and transport common IT equipment such as computers, monitors, and printers, and move throughout school buildings.
Ability to pass district-required background checks and comply with school policies and safety procedures.

Nice To Haves

Experience supporting a K–12 environment or another high-availability, high-touch user population.
Familiarity with Microsoft 365 and/or Google Workspace, especially in education environments.
Basic understanding of networking fundamentals, including TCP/IP, DNS/DHCP concepts, switching, and wireless basics.
Exposure to endpoint management tools such as RMM, Google Admin, or MDM concepts, as well as imaging and device lifecycle processes.
Certifications such as CompTIA A+, Network+, Security+, Microsoft, Google, or equivalent.

Responsibilities

Provide professional onsite technical support for staff and faculty and, when applicable, student-facing devices in coordination with district policy.
Troubleshoot Windows, macOS, and ChromeOS devices, productivity applications, and peripherals.
Resolve printing and scanning issues.
Support user access, passwords, MFA, and basic account provisioning in district-approved systems.
Troubleshoot wireless connectivity and perform basic layer 1–3 network triage.
Support classroom and building technology, including projectors, displays, audio, and presentation setups.
Own incidents through resolution by setting expectations, communicating next steps and realistic timelines, and following through.
Escalate issues with clear notes, troubleshooting steps, and relevant screenshots or logs.
Maintain accurate ticket documentation and time entries according to company standards.
Create and maintain district site documentation, including device inventories, network notes, recurring issues, and how-to guides.
Assist with projects and deployments, including device refreshes, classroom rollouts, software installs, and cabling cleanup.
Perform assigned proactive checks and routine maintenance, such as patching coordination, device health checks, and backup or restore validations.
Support and model security best practices, including MFA adoption, safe handling of student and staff data, phishing awareness, and endpoint protection hygiene.
Provide white-glove customer service, especially in classrooms, while minimizing disruption to instruction.
Participate in periodic after-hours support as needed for events, testing windows, maintenance, or special projects.
Maintain strong attendance.