Customer Support Engineer

KLA•Denison, TX

7d•Onsite

About The Position

We are looking for a highly skilled hands-on engineer with experience supporting and troubleshooting complex semiconductor capital equipment in a fab environment. This role is ideal for someone who enjoys working directly with tools in the field, diagnosing issues at the system and component level, and driving solutions that keep production running. As a Customer Support Engineer, you will be the technical expert on-site—partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom manufacturing environment.

Requirements

5+ years of experience supporting semiconductor capital equipment (or similarly complex manufacturing equipment)
Proven ability in hands-on troubleshooting of electro-mechanical systems (not IT/software support)
Experience working in cleanroom/fab environments strongly preferred
Strong understanding of system-level diagnostics , not just component swaps
Ability to work independently under pressure and solve complex, non-routine problems
Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years (or equivalent hands-on experience)

Responsibilities

Troubleshoot and repair advanced semiconductor equipment at customer sites, including both system-level and board/component-level diagnostics
Perform root cause analysis on complex electro-mechanical, vacuum, chemical, and process-related issues
Work hands-on to restore tool performance quickly and safely , minimizing fab downtime
Evaluate equipment behavior and identify issues that may stem from process conditions (e.g., contamination, leaks, or environmental factors)
Make critical decisions in the field, including recommending tool shutdowns for safety or yield protection when needed
Support installations, upgrades, and modifications of equipment in partnership with installation teams
Document service activity, recurring issues, and corrective actions to support continuous improvement
Manage spare parts inventory and support service-related administrative tasks (reports, quotes, etc.)
Collaborate with engineering teams to share knowledge and improve service strategies
Provide technical guidance to peers and assist with cross-training as needed