Customer Support - Dispatch/Following Up

NEST•Bonita Springs, FL

4d•Onsite

About The Position

The ACT Support Associate - Dispatching & Follow Ups role is a fast-paced position located in Bonita Springs, FL, with a schedule of Tuesday to Thursday from 10 AM to 7 PM ET. NEST, a pioneer in the Integrated Facilities Management (IFM) industry since 1994, is seeking individuals who enjoy staying busy, helping people, and being part of a collaborative team. NEST partners with multi-site organizations to deliver cost savings through technology, operational excellence, and understanding client brand standards, believing that great service starts with great people.

Requirements

High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and chat
Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and service level agreements (SLAs)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy