Customer Support | Cruise Specialist
About The Position
We are seeking service-focused and detail-oriented individuals to join the team as a Customer Support Cruise Specialist. The role assists clients with cruise planning and reservation coordination, and supports a smooth booking experience from start to finish. This is an entry-level opportunity in the travel industry; prior cruise experience is not required, and training and support are provided. The ideal candidate enjoys travel and customer service and helping others plan memorable experiences, particularly while building skills in cruise bookings and client support. The position offers structured onboarding and role-specific training, access to cruise booking platforms and travel resources, ongoing development and support, a flexible work environment, and a collaborative, team-oriented culture. AI tools may support parts of the hiring process, including application review, resume analysis, response assessment, and identification of potential inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment; final hiring decisions are made by humans. Candidates may contact the company for information about how their data is processed.
Requirements
- Strong communication skills with a customer-first approach.
- Attention to detail and ability to stay organized.
- Comfort using online systems and booking tools.
- Ability to work independently in a remote or structured environment.
Nice To Haves
- Customer service, hospitality, or administrative experience is helpful but not required.
- Interest in travel, customer service, and helping others plan memorable experiences.
Responsibilities
- Assist clients with exploring cruise options, itineraries, and onboard experiences.
- Support the booking and confirmation process for cruise reservations.
- Respond to customer questions about destinations, cruise lines, and travel requirements.
- Review reservation details for accuracy, including dates and traveler information.
- Maintain organized records of client bookings and communications.
- Provide timely follow-up and support before and after travel.
Benefits
- Structured onboarding and role-specific training.
- Access to cruise booking platforms and travel resources.
- Ongoing development and support.
- Flexible work environment.
- Collaborative and team-oriented culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
